null Skip to main content

Return, Warranty, Exchange & Cancelation Information

DRC Warranty & Product Support Policy

At Donathen RC, we stand behind the quality of every product we make. While issues are rare, we understand they can happen. Below you’ll find our official warranty and return guidelines. If you have a question about a product not listed here, please reach out to us directly.

All warranty, return, and cancelation inquiries: zac@drcproshop.com

 

 

General Policies

Exchanges (New, Unused Products)

  • A 25% restocking fee applies to all exchanges.

  • Customer is responsible for return shipping.

  • Once the item is received and verified as unused, we’ll process the exchange.

  • Lead times may vary depending on product availability.

  • Custom, special-order, or non-stocked items (including custom heat shrink) are not eligible for exchange.

Returns (New, Unused Products)

  • A 25% restocking fee applies to all returns.

  • Refunds apply to the product price only (shipping not included).

  • Customer is responsible for return shipping.

  • Used products are not eligible for return or refund.

Cancelation

  • Orders can be cancelled before they ship, a 10% cancellation fee applies.

Product-Specific Warranty Coverage

Phone Charge Leads

  • Warranty: 12 months from purchase date.
    If the lead fails within this period, we’ll replace it free of charge, including shipping.

  • Compatibility: Warranty does not cover misordered or incompatible connectors. Please confirm compatibility before purchasing.

  • Misorders/Color Changes: You may return for replacement materials at your expense (materials + shipping).

  • DRC Errors: If we ship the wrong color or connector, we’ll replace it free of charge.

Balance Charge Leads

  • Standard Leads:

    • 30-day free replacement or repair.

    • After 30 days, a 25% discount/refund will be available on a NEW lead & materials will be sent to repair your broken lead, if possible.

  • Extreme Duty Leads:

    • 12 month free replacement or repair.

    • After 12 months, a 25% discount/refund will be available on a NEW lead.

  • DRC Errors: Free replacement or repair.

  • Repairs: Are no longer possible, due to the assembly process of the protectors.

Heated LiPo Sleeves

  • Warranty: 3 months from delivery date for full replacement.

  • DRC Errors: Free replacement.

Sensor Wires

  • Standard Wires:

    • 30-day free replacement, 3-month repair coverage.

  • Extreme Duty Wires:

    • 60-day free replacement, 6-month repair coverage.

  • After coverage period, repairs available at material + shipping cost.

  • DRC Errors: Free replacement.

Power Supply Cables

  • Warranty: 3-month free replacement, 12-month repair-at-cost option.

  • Repairs: DRC cables only. Customer covers materials + shipping.

  • DRC Errors: Free replacement.

Charger Leads

  • Standard Leads:

    • 3-month free replacement or repair.

  • Extreme Duty Leads:

    • 12 month free replacement or repair.

    • After 12 months, a 25% discount/refund will be available on a NEW lead.

    • DRC Errors: Free replacement or repair.

    • Repairs: Are no longer possible, due to the assembly process of the protectors.

Charger Stands

  • Warranty: Manufacturing defects must be reported within 2 weeks of delivery (1-month maximum).

  • DRC Errors (e.g., bent leg): Free replacement.

  • After 1 month: Considered wear or misuse; not covered.

Discharge Boxes

  • Warranty: 30 days from arrival for defects or malfunction.

  • Coverage Includes: Manufacturing defects or item malfunction only.

  • Each case is reviewed individually at DRC’s discretion.

  • DRC Errors: Free replacement or repair.

Power Supplies

  • Warranty: 30 days from arrival for defects or malfunction.

  • Coverage Includes: Manufacturing defect, malfunction, or failure.

  • Each case is reviewed individually at DRC’s discretion.

  • Resolution: Replacement or exchange provided within the warranty period.

Additional Notes

  • DRC always uses the most cost-effective method to make things right (repair or replacement).

  • Limit 1 replacement per purchased item, unless the replacement itself is defective.

  • Used, altered, or modified items are not covered under warranty.

  • Customers are responsible for ensuring product compatibility before purchase.

 

Return address: 8702 Birchline Ct. Louisville, KY, 40291 

 

!