Warranty Information

Product issues are bound to happen, this is our official warranty information for our products. We are listing the common issues with some of our products, if you have a different product/issue please contact us. 

For ALL warranty inquiries, please email us at:zacdonathen@gmail.com

Refunds: If you would like a refund for a NEW UNUSED product. There will be a 25% restocking fee. We will refund you the amount for the PRODUCT, not including shipping, after we receive the product(and verify its condition). You are responsible for return shipping costs. We do NOT offer refunds for products that are used.

Phone Charge Lead:

Replacement: If your phone lead has quit working, is broken in some way we have a 12 month(from purchase date) initial warranty program. This means we will replace the product for FREE, shipped anywhere you are located.

If your product is past its 12 month(from purchase date) initial warranty we do have a 24 month(from purchase date) warranty program in place. If your product falls into this program we ask that you pay the shipping from us. No need to send your old product back.

Mis-Ordering: If you ordered the wrong type of phone end (including round style), we cannot swap them out for you. The most cost effective way to move forward is to order a new one, please make sure you look at our diagrams and make sure that you order the correct one. 

If you ordered a certain color heat shrink/sheathing and do not want that color, you may send it back and cover the cost of the replacement materials and return shipping. Typically it is also cheaper to just order a new one.

If we made a mistake with the product that you ordered, for example: the lead was made with the wrong sheathing color, we will send you out a new one for FREE.


Balance Charge Lead:

Replacement (non wolf style): If the charging product stops working 30 days after you received it we will send a new one for FREE. If the charge lead stops working anytime after that you’re welcome to send it back to us, however we cannot guarantee that it can be fixed. If it can be fixed, you will need to pay the cost of the replacement materials(if needed), and return shipping. 

Replacement (wolf style): If the charging product stops working 6 months after you received it we will send a new one for FREE. If the charging product stops working anytime after that we do have a 12 month warranty program. If the charging product stops working up to 12 months after you received, you’re welcome to send it back to us, however we cannot guarantee that it can be fixed. If it can be fixed, you will need to pay the cost of the return shipping. 

Repair: We will repair DRC charge leads ONLY, we do NOT work on other companies products. If you would like to send us a DRC Charge lead for a repair, we ask that you pay for any materials used, as well as return shipping. 

Replacing Parts: If you ordered the incorrect option on your charge lead, youre welcome to send it back to use, however we cannot guarantee that it can be replaced with the part that you want. If the part can be replaced with the correct part, and it is new and unused we just ask that you pay for the return shipping. If the part is used, we ask that you pay for the cost of the new part and return shipping. 

Mis-Ordering: If you ordered a certain color heat shrink/sheathing and do not want that color, you may send it back and cover the cost of the replacement materials and return shipping. Typically it is also cheaper to just order a new one.

Mistakes from Us: If we made a mistake with the product that you ordered, for example: the lead was made with the wrong sheathing color, we will send you out a new one for FREE.

Heated Lipo Sleeve:

Replacement: If your heated lipo safe has stopped working up to 3 months after receiving it, you can send it back to use and we will replace it with a new one. If it is after that, you can still send it back to use, we just ask that you pay for the cost of materials, and the return shipping. 

Replacing Parts: If you ordered the incorrect option on your HLS, you’re welcome to send it back to use, however we cannot guarantee that it can be replaced with the part that you want. If the part can be replaced with the correct part, and it is new and unused we just ask that you pay for the return shipping. If the part is used, we ask that you pay for the cost of the new part and return shipping. 

Mis-Ordering: If you ordered a certain color heat shrink/sheathing and do not want that color, you may send it back and cover the cost of the replacement materials and return shipping. 

Mistakes from Us: If we made a mistake with the product that you ordered, for example: the lead was made with the wrong sheathing color, we will send you out a new one for FREE.

 

Sensor Wires:

Replacement(non wolf style): If the sensor wire has stopped working 30 days after you received it we will send a new one for FREE. If the sensor wire stops working anytime after that we do have a 3 month warranty program. If the sensor wire stops working up to 3 months after you received, we will replace it; however, you will need to pay the cost of the return shipping. 

Replacement(wolf style): If the sensor wire has stopped working 60 days after you received it we will send a new one for FREE. If the sensor wire stops working anytime after that we do have a 6 month warranty program. If the sensor wire stops working up to 6 months after you received, we will replace it; however, you will need to pay the cost of the return shipping. 

Replacing Parts: If you ordered the incorrect option on your sensor wire you’re welcome to send it back to use, however we cannot guarantee that it can be replaced with the part that you want. If the part can be replaced with the correct part, and it is new and unused we just ask that you pay for the return shipping. If the part is used, we ask that you pay for the cost of the new part and return shipping. 

Mis-Ordering: If you ordered a certain color heat shrink/sheathing and do not want that color, you may send it back and cover the cost of the replacement materials and return shipping. 

Mistakes from Us: If we made a mistake with the product that you ordered, for example: the lead was made with the wrong sheathing color, we will send you out a new one for FREE.


Power Supply Cable:

Replacement: If the charging product stops working 3 months after you received it we will send a new one for FREE. If the lead stops working anytime after that you’re welcome to send it back to us, however we cannot guarantee that it can be fixed. If it can be fixed, you will need to pay the cost of the replacement materials(if needed), and return shipping. 

Repair: We will repair DRC charge leads ONLY, we do NOT work on other companies products. If you would like to send us a DRC lead for a repair, we ask that you pay for any materials used, as well as return shipping. 

Replacing Parts: If you ordered the incorrect option on your lead, you’re welcome to send it back to use, however we cannot guarantee that it can be replaced with the part that you want. If the part can be replaced with the correct part, and it is new and unused we just ask that you pay for the return shipping. If the part is used, we ask that you pay for the cost of the new part and return shipping. 

Mis-Ordering: If you ordered a certain color heat shrink/sheathing and do not want that color, you may send it back and cover the cost of the replacement materials and return shipping. Typically it is also cheaper to just order a new one.

Mistakes from Us: If we made a mistake with the product that you ordered, for example: the lead was made with the wrong sheathing color, we will send you out a new one for FREE.

 

Charger’s Lead:

Replacement (non wolf style): If the charging product stops working  3 months after you received it we will send a new one for FREE. If the charge lead stops working anytime after that you’re welcome to send it back to us, however we cannot guarantee that it can be fixed. If it can be fixed, you will need to pay the cost of the replacement materials(if needed), and return shipping. 

Replacement (wolf style): If the charging product stops working 6 months after you received it we will send a new one for FREE. If the charging product stops working anytime after that we do have a 12 month warranty program. If the charging product stops working up to 12 months after you received, you’re welcome to send it back to us, however we cannot guarantee that it can be fixed. If it can be fixed, you will need to pay the cost of the return shipping. 

Repair: We will repair DRC charge leads ONLY, we do NOT work on other companies products. If you would like to send us a DRC Charge lead for a repair, we ask that you pay for any materials used, as well as return shipping. 

Replacing Parts: If you ordered the incorrect option on your lead, youre welcome to send it back to use, however we cannot guarantee that it can be replaced with the part that you want. If the part can be replaced with the correct part, and it is new and unused we just ask that you pay for the return shipping. If the part is used, we ask that you pay for the cost of the new part and return shipping. 

Mis-Ordering: If you ordered a certain color heat shrink/sheathing and do not want that color, you may send it back and cover the cost of the replacement materials and return shipping. Typically it is also cheaper to just order a new one.

Mistakes from Us: If we made a mistake with the product that you ordered, for example: the lead was made with the wrong sheathing color, we will send you out a new one for FREE.